SCALE · VAULT BUSINESS SOLUTIONS
Vault Systems Care Plan
Your systems keep working and keep improving after handover. A monthly plan covering updates, fixes, small changes and a health check for the website, CRM, HR, automation and reporting systems Vault builds for you.
Systems drift after handover.
Websites need updates, automations break when a connected app changes, new staff need access and small improvements keep getting postponed. Without someone responsible, good systems slowly degrade.
Hiring a full-time systems person is not justified for a small business.
A dedicated team keeping your systems healthy.
The Care Plan gives you a monthly allocation of support from the team that built your systems.
- Updates, monitoring and backups handled
- Fixes and small changes without new quotes
- A monthly health check and recommendations
- Priority access to the Vault team
Who the Vault Systems Care Plan is for
Vault package clients
Keep your website, CRM, HR or automation systems current.
Businesses without IT staff
You need a reliable team for small changes.
Growing teams
New users, fields and workflows are needed regularly.
Businesses relying on automations
Failures need fast attention.
What Vault builds for you
Every item below is part of the Vault Systems Care Plan package scope.
- Essential tier from AED 750 per month: one core system
- Growth tier from AED 1,500 per month: up to three systems
- Website updates, security monitoring and backups
- CRM, HR and workflow adjustments
- Automation monitoring and fixes
- User additions and access changes
- Monthly allocation of support hours
- Monthly system health check
- Quarterly improvement recommendations
- Response within 1 working day
What you receive at handover
- A named support contact
- Monthly health check report
- Fixes and small changes completed
- Quarterly recommendations
- Priority scheduling for new packages
Not included in this package
- New package-scale builds (quoted separately)
- Platform licences and third-party fees
- Unused hours carried beyond the following month
- Systems not built or reviewed by Vault, until onboarded
Need any of these? Ask when you start the project and we will quote it alongside this package.
How the Care Plan works each month
The delivery clock starts once payment is received, your intake form is complete and the content, assets and access listed below have been supplied. Approvals and verification controlled by third parties (for example Google, Meta, domain registrars or payment providers) follow those providers’ own timelines.
- Week 1
Onboarding
We review your systems, confirm access and set the health check baseline.
- Ongoing
Requests
You send requests through one channel and receive a response within 1 working day.
- Ongoing
Monitoring
Updates, backups and automation monitoring run in the background.
- Month end
Monthly report
You receive the health check and summary of work completed.
Client inputs
Once you start, you receive a short intake form. Delivery runs on schedule when these are ready:
- Admin access to the systems covered
- A primary contact for requests
- Priority list for improvements
Per month, excluding VAT. Minimum term of 3 months, then monthly.
- Starts within 3 working days of sign-up
- Monthly support allocation included
- Everything set up in your name and handed over
- Recorded walkthrough of how to use it
The starting price covers the Essential tier for one core system. Plans covering several systems are priced by the number and complexity of systems.
What happens after you start
- Within 1 working day
Confirm the fit
We review your request, confirm the package and scope are right for you, and send the invoice and intake form.
- Day 0
Payment and intake
You pay the invoice and complete the intake form, then share the content, assets and access listed on this page.
- Delivery clock running
We build
Vault produces, quality-checks and presents the work for your review on the stated timeline.
- Final day
Handover
You receive everything, with access, a walkthrough and a recommendation for the next system worth adding.
Vault Systems Care Plan questions
Do I have to be an existing Vault client?
The plan is designed for Vault-built systems. Other systems can be included after an onboarding review.
What if I need more than my monthly hours?
Extra work is quoted before it starts, or you can move to a higher tier.
Is there a contract term?
A 3-month minimum, then month to month with 30 days notice.
How fast do you respond?
Within 1 working day for requests, with urgent issues prioritised.
Packages that work with this one
Business Digital Launch
A complete professional website, business email, enquiry forms, WhatsApp, Google foundations and tracking, launched and handed over.
CRM & Sales Pipeline Setup
Every enquiry captured in one CRM, with pipeline stages, follow-up tasks and a clear view of what is closing.
Automation & Workflow Setup
Forms, notifications, approvals and document routing that run automatically.
Complete Business Infrastructure Build
Vault designs and builds your entire business backend: digital, sales, operations, HR and documentation.