OPERATE · VAULT BUSINESS SOLUTIONS
Business Process Mapping
See exactly how work moves through your business and where it gets stuck. Vault maps up to 5 core processes as they are and as they should be, and gives you a prioritised improvement plan, in 3 working days.
Everyone is busy, but the business is not getting faster.
Work waits for approvals, gets re-entered into different systems and falls between teams. Nobody can see the whole process, so nobody can fix it.
Buying software before understanding the process usually automates the confusion.
A clear picture of how work flows and what to fix first.
Vault maps your critical processes end to end and turns the findings into a practical plan.
- As-is maps showing how work really happens
- To-be maps showing the improved process
- Bottlenecks, duplication and risks identified
- A prioritised plan of fixes and automation opportunities
Who the Business Process Mapping is for
Businesses planning new systems
You want to define the process before choosing software.
Teams with delays and errors
Work keeps getting stuck between people.
Growing businesses
Processes that worked for five people are failing at twenty.
Owners preparing to delegate
You need to see the process before handing it over.
What Vault builds for you
Every item below is part of the Business Process Mapping package scope.
- Process discovery session
- Mapping of up to 5 core processes
- As-is swimlane process maps
- Handoff, delay and duplication analysis
- To-be process maps
- Systems and data touchpoint review
- Automation opportunity list
- Prioritised improvement plan
- Editable map files
What you receive at handover
- As-is and to-be process maps
- Findings report
- Prioritised improvement plan
- Automation opportunity list
- Recorded findings walkthrough
Not included in this package
- Implementation of the improvements (see Automation & Workflow Setup)
- Full SOP writing (see SOP Development Package)
- On-site observation
- Organisational restructuring advice
Need any of these? Ask when you start the project and we will quote it alongside this package.
From start to handover in 3 working days
The delivery clock starts once payment is received, your intake form is complete and the content, assets and access listed below have been supplied. Approvals and verification controlled by third parties (for example Google, Meta, domain registrars or payment providers) follow those providers’ own timelines.
- Day 0–1
Discovery
Interviews with process owners and review of existing documents and tools.
- Day 2
Mapping
As-is and to-be maps are drawn and the analysis completed.
- Day 3
Plan and handover
You receive the maps, findings and prioritised plan in a walkthrough session.
Client inputs
Once you start, you receive a short intake form. Delivery runs on schedule when these are ready:
- A list of the processes that cause the most friction
- Access to 2 to 4 people who run those processes
- Examples of forms, trackers and documents used
- The tools and systems involved
Excluding VAT. Third-party subscriptions billed separately.
- Built within 3 working days
- One consolidated round of revisions included
- Everything set up in your name and handed over
- Recorded walkthrough of how to use it
The starting price covers the scope described on this page. Larger requirements are quoted before any payment is taken.
What happens after you start
- Within 1 working day
Confirm the fit
We review your request, confirm the package and scope are right for you, and send the invoice and intake form.
- Day 0
Payment and intake
You pay the invoice and complete the intake form, then share the content, assets and access listed on this page.
- Delivery clock running
We build
Vault produces, quality-checks and presents the work for your review on the stated timeline.
- Final day
Handover
You receive everything, with access, a walkthrough and a recommendation for the next system worth adding.
Business Process Mapping questions
How is this different from SOP development?
Process mapping diagnoses and redesigns how work flows. SOP development documents the agreed way of doing the work. Mapping usually comes first.
Will you implement the changes?
The package delivers the maps and plan. Implementation can follow through Automation & Workflow Setup, Business Operations Setup or other packages.
What format are the maps in?
Editable diagrams in a common tool, plus PDF exports for sharing.
Is 3 days realistic?
Yes, for up to 5 processes when interviews can be scheduled promptly. The clock starts once interviews are booked.
Packages that work with this one
SOP Development Package
Up to 10 clear, branded standard operating procedures your team can actually follow.
Automation & Workflow Setup
Forms, notifications, approvals and document routing that run automatically.
Business Operations Setup
One connected backend for enquiries, clients, quotes, invoices, jobs, files, templates and dashboards.
SME Digital Transformation
A phased programme to move an established SME from spreadsheets and paper to connected systems.