OPERATE · VAULT BUSINESS SOLUTIONS
Internal Knowledge Base Setup
One organised, searchable home for everything your team needs to know: policies, procedures, templates, contacts and how-to guides. Vault designs it, migrates your content and trains the team, in 5 working days.
Information is everywhere, so it is effectively nowhere.
Policies are in an email from last year, templates in someone’s drive and instructions in WhatsApp groups. Staff ask the same questions repeatedly and use outdated documents.
Every interruption costs the people who know the answers.
A single source of truth your team actually uses.
Vault builds a structured knowledge base on a platform you already pay for, moves in your existing content and sets rules for keeping it current.
- A clear structure by department and topic
- Search across policies, procedures and templates
- Owners and review dates for every page
- Fewer interruptions and faster onboarding
Who the Internal Knowledge Base Setup is for
Teams of 10 or more
Enough people that knowledge-sharing has become a problem.
Remote and multi-site teams
People cannot just ask across the desk.
Businesses with new SOPs and policies
You need somewhere to publish them properly.
Fast-hiring businesses
New starters need self-service answers.
What Vault builds for you
Every item below is part of the Internal Knowledge Base Setup package scope.
- Information architecture by department and topic
- Platform setup: Notion, SharePoint, Google Sites, Confluence or similar
- Home page and navigation
- Page templates for policies, procedures, guides and FAQs
- Migration of up to 40 existing documents
- Company directory and key contacts page
- Templates library
- Search and tagging setup
- Ownership and review-date rules
- Access permissions
- Launch announcement and team guide
What you receive at handover
- A live knowledge base
- Migrated and organised content
- Page templates for future content
- Governance rules
- Team guide and recorded walkthrough
Not included in this package
- Platform licence fees
- Writing new policies or SOPs (see related packages)
- Migration of more than 40 documents
- Custom intranet development
Need any of these? Ask when you start the project and we will quote it alongside this package.
From start to handover in 5 working days
The delivery clock starts once payment is received, your intake form is complete and the content, assets and access listed below have been supplied. Approvals and verification controlled by third parties (for example Google, Meta, domain registrars or payment providers) follow those providers’ own timelines.
- Day 0–1
Audit
We collect and review existing documents and agree the structure.
- Day 2
Platform build
The platform, navigation, templates and permissions are set up.
- Day 3–4
Migration
Content is migrated, formatted, tagged and linked.
- Day 5
Launch
The team guide is delivered and the knowledge base is launched.
Client inputs
Once you start, you receive a short intake form. Delivery runs on schedule when these are ready:
- Access to existing documents and drives
- Platform preference or approval of recommendation
- Department list and content owners
- Logo and brand assets
Excluding VAT. Third-party subscriptions billed separately.
- Delivered in 5 working days
- One consolidated round of revisions included
- Everything set up in your name and handed over
- Recorded walkthrough of how to use it
The starting price covers the scope described on this page. Larger requirements are quoted before any payment is taken.
What happens after you start
- Within 1 working day
Confirm the fit
We review your request, confirm the package and scope are right for you, and send the invoice and intake form.
- Day 0
Payment and intake
You pay the invoice and complete the intake form, then share the content, assets and access listed on this page.
- Delivery clock running
We build
Vault produces, quality-checks and presents the work for your review on the stated timeline.
- Final day
Handover
You receive everything, with access, a walkthrough and a recommendation for the next system worth adding.
Internal Knowledge Base Setup questions
Which platform is best?
If you use Microsoft 365, SharePoint is usually best. Google Workspace users often choose Google Sites. Notion suits fast-moving teams. We recommend during intake.
Who keeps it up to date?
Every page has an owner and review date. We set up reminders so content does not go stale.
Can it include HR policies?
Yes. It works well with the HR Policy & Employee Handbook and Employee Self-Service HR Hub.
Is it secure?
Access is controlled by your platform permissions, so sensitive pages can be limited to certain roles.
Packages that work with this one
SOP Development Package
Up to 10 clear, branded standard operating procedures your team can actually follow.
Employee Self-Service HR Hub
One portal where employees request leave, submit expenses, find documents and get answers.
HR Policy & Employee Handbook
A branded employee handbook and core HR policies, structured around UAE employment practice.
Customer Service System Setup
A shared support inbox, ticket tracking, response templates and service standards.